a. Our terms are payment with order.
b. Swan Design working hours are 10.00am to 5.30pm Monday to Friday excluding Bank Holidays.
c. If you cancel an order after we have performed a pre-print check of your artwork we reserve the right to make a cancellation charge of £35.
d. If we receive incomplete files, corrupt files or files which are of inadequate quality to use for print or that are not set up to our specifications, then we will ‘Stop the Clock’ on the turnaround until the problem is resolved.
e. Where printing is despatched on time from Marvel Design and Print but is delivered late due to a shortcoming of our carriers, Swan Design will be responsible for the cost of the carriage only.
f. Turnaround times quoted are for production time and if despatched by courier, will arrive at the agreed delivery address the following working day.
g. Collection items will be ready for collection between 10:00am and 1pm on Mon - Friday, from our premises on the scheduled day of delivery (by prior arrangement), or may be collected at any time on the next working day.
h. Swan Design cannot take responsibility for damaged goods that have been accepted and signed for as being in good condition on delivery.
i. Swan Design cannot accept responsibility for short deliveries on consignments (missing boxes) unless this is recorded on the delivery note.