a. Artwork produce by Swan Design will remain our copyright including primary and final electronic files.
b. If we design your artwork and create a Press Quality PDF and you decide not to place the printing with us, but require the final PDF, we reserve the right to make charge you the agreed cost range between £35 to £100 or £8 per page.
c. Any defects in goods supplied must be notified to Marvel Design and Print within 2 days of delivery. Such goods must be returned to Swan Design for inspection within a week.
d. Some types of paper and card need to be run at slower printing speeds and require extra drying time; this can have implications on the turnaround times shown on our website. We also reserve the right to extend turnaround where heavy solid prints require extra time to dry.
e. If you have received your order and it is damaged or defective in any way, please let us know and we will replace it immediately. If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge. We believe in our products and back them up with our 100% Satisfaction Guarantee. If you are not completely satisfied with your order, call us for a full refund at 020 85994635.